If payment of delinquent bills is not received by 5:00PM the day BEFORE the DISCONNECT DATE, the account is considered delinquent and will be assessed a $25 LATE FEE.
If the account remains delinquent, it will be scheduled for SHUT-OFF on the 25th day of the month (unless the 25th falls on a Friday, Saturday, Sunday or Holiday, then the next regular business day). A $25 DISCONNECT/TURN-ON FEE will be assessed.
To restore service, the account must be paid IN FULL, including LATE FEE and DISCONNECT/TURN-ON FEES.
This policy will go into effect in November 2015.